Return & Repair Policy
At Trail West Saddlery, your satisfaction and confidence in our products mean everything to us. We take pride in the quality of our saddles and equestrian accessories, and we want you to shop with peace of mind.
Returns
- Eligibility: Items may be returned within 30 days of delivery if they are unused, unmounted, and in their original condition with tags/packaging intact.
- Non-Returnable Items: Custom-made or personalized items, clearance items, and gift cards are final sale and cannot be returned.
- Process: To request a return, please contact us at [your support email] with your order number and reason for return. Once approved, you’ll receive return instructions.
- Refunds: Once your item is received and inspected, we’ll process your refund to your original payment method. Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was defective or shipped in error.
Repairs
- Warranty Repairs: If your product arrives defective or develops a manufacturing fault within 12 months of purchase, we will repair or replace it at no additional cost.
- General Repairs: Normal wear and tear is expected with saddles and tack. We offer paid repair services for straps, stitching, fittings, and leather care to extend the life of your gear. Contact us for a quote before sending your item.
- Process: Please email [your support email] with photos of the damage and your order details. Our team will guide you through the repair process and estimated turnaround time.
Shipping Repairs & Returns
- All returns and repairs should be shipped to the address provided once your request is approved. We recommend using a trackable shipping method, as Trail West Saddlery is not responsible for items lost in transit.